Why is my shipping $200?!
Don’t panic! This is a little “tag” that I’ve set up to flag shipping zones that I haven’t programed into BackerKit. Just let me know what you wanted to order and where you wanted it shipped, and I will create an accurate shipping profile with a reasonable shipping fee.
Last updated: August 04, 2024 20:08
What about shipping to the EU? Are you EU friendly?
I am currently estimating shipping to the EU from the UK (outside the EU). The customs form for your deck will indicate that it is a gift with a £1 value. I am no longer collecting VAT; you will be responsible for whatever VAT or customs fees are due when you receive your package.
Last updated: August 04, 2024 20:08
What about customs charges?
I am not liable for customs fees or VAT taxes that your country charges you, the importer, for purchasing overseas, nor am I responsible for any delays in delivery on account of customs.
Last updated: August 04, 2024 20:08
Can I order art prints of the illustrations?
Yes! Email me for more information and let me know what illustration you’re interested in: [email protected].
And of course you can also purchase the ORIGINAL illustration painting in our store as well.
Last updated: July 14, 2024 15:51
Can I purchase the original paintings of the Yin Oracle deck illustrations?
YES! With the exception of a seven of the cards in the deck, all the original illustrations are available for purchase directly from artist D. Yael Bernhard: painted in acrylic on 9”x12” canvas, signed by Yael, and ready to hang or frame.
To inquire about purchasing the paintings, email Yael directly: [email protected].
Of course supplies are VERY LIMITED, so don’t delay— so you can claim your favorite card painting before someone else does!
Last updated: July 14, 2024 15:51
Wholesale Orders
Yes we accept wholesale orders! Order the “Sister Circle” pack of 15 decks, $338 plus shipping.
Last updated: August 04, 2024 20:09
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.